Hey there—welcome in!
Privacy Policy for Xenia’s
Last updated: 01.03.2026
1. Introduction
Welcome to Xenia’s (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable privacy laws.
This Privacy Policy explains:
What personal data we collect
How we collect and use it
Who we share it with
Your rights in relation to your personal data
By using our website (https://xenias.co.uk/) and related services, you agree to the terms of this Privacy Policy.
2. Data Controller
For the purposes of data protection laws, Xenia’s is the data controller responsible for your personal data.
Contact:
Email: [email protected]
Phone: +44 7513 222613
3. What Information We Collect
We collect personal information that you provide voluntarily when you interact with our services, including:
a) Information you provide directly:
Name
Email address
Phone number
Delivery/postcode details
Event details (date, guest count, dietary requirements)
Payment information (processed by third-party payment providers)
This information is typically collected when you:
Request a catering quote
Place an order online
Contact us via forms, email, or phone
Subscribe to updates or newsletters
b) Automatically collected information:
When you visit our website, we may collect technical information such as:
IP address
Browser type and version
Pages visited and interaction details
Cookies and similar tracking technologies
This data helps us improve your browsing experience and website performance.
4. How We Use Your Information
We use your personal data for the following purposes:
To process and fulfill your orders and catering requests
To communicate with you about your order or inquiry
To provide customer support
To personalise and improve our services and website
To send marketing communications (where you have consented)
We will only use your personal data where we have a lawful basis for doing so, such as:
To perform a contract with you
With your consent
For our legitimate business interests (e.g., improving services)
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies may:
Remember your preferences
Analyse how you use the site
Help to personalise content
You can manage your cookie preferences through your browser settings.
6. Sharing Your Information
We do not sell your personal data to third parties. We may share your information with:
Trusted service providers (e.g., payment processors, delivery partners)
Legal authorities if required by law
Third parties in connection with business transfers
All third parties are required to protect your data in line with applicable laws.
7. International Data Transfers
If we transfer your personal data outside the UK, we will ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your rights and privacy.
8. Data Security
We use technical and organisational measures to protect your personal data against unauthorised access, loss, and alteration. However, no online method of transmission or storage is completely secure.
9. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.
10. Your Privacy Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data
Withdraw your consent to processing where applicable
Object to certain processing activities
